Customer Care

You're in safe hands with Charles Church

You've made the perfect choice with Charles Church, all you need to do is look forward to moving in.

Choosing a home is one of the most important decisions you will ever have to make during your lifetime and it can also be one of the most exciting. Whether you are a first time buyer or someone who has experience of buying property, you will always need a helping hand to guide you through the whole process. From reserving your new Charles Church home to exchanging contracts and finally moving in, we are here to assist you.

At Charles Church we can help hundreds of people every year to do just this and with the minimum of stress. As part of our service to you, we have produced the Masterfile. The Masterfile is given to you for reference and acts as a useful safe place to keep all your paperwork, as well as taking you through the buying process so you know what to expect at each stage when buying one of our homes.

Within the Masterfile there is all you need to know about buying a new Charles Church home, from instructing a Solicitor or Conveyancer, to choosing your fixtures and colour schemes. Please don’t be afraid to ask your Sales Executive if you need any more information or if there is any aspect of buying your new home which you are concerned about. Remember - we’re here to help.